⏱
Response Times
⚡ Typical response within 24–48 hours
We aim to respond to all support requests within 1–2 business days.
For urgent issues affecting your ability to use the product, please
include "URGENT" in your email subject line and we'll
prioritize your request.
❓
Frequently Asked Questions
How do I install the extension?
Visit the Chrome Web Store, search for our extension, and click "Add to Chrome."
The extension will install automatically and appear in your browser toolbar.
What permissions does the extension require?
Our extension only requests the minimum permissions needed for its core functionality.
You can review the specific permissions on the Chrome Web Store listing before installing.
See our
Privacy Policy for more details.
Is my data secure?
Yes. All data transmitted between your browser and our servers is encrypted via TLS/HTTPS.
Sensitive credentials are encrypted at rest. We do not sell or share your data with third parties
for advertising or marketing. See our
Privacy Policy for full details.
How do I uninstall the extension?
Right-click the extension icon in your browser toolbar and select "Remove from Chrome,"
or go to chrome://extensions, find the extension, and click "Remove."
Uninstalling stops all data collection by the extension.
Can I request deletion of my data?
Absolutely. Send a data deletion request to
privacy@fakin.pro and we'll process it within
30 days. You can also export your data at any time through the product's built-in export features.
How do I report a security vulnerability?
If you discover a security vulnerability, please report it responsibly by emailing
security@fakin.pro. Please do not publicly
disclose the vulnerability until we've had a chance to address it.
📝
Submit a Support Request
Fill out the form below and we'll get back to you as soon as possible.